Domande frequenti
Orders and Shipping
What are the delivery times?
Orders are processed within 1/2 business days.
Delivery times are 2/3 business days.
In the event that the purchased product is not in stock and must be reproduced to measure, it can take up to 8/10 business days.
Mauro Leone S.r.l. undertakes to do everything possible to ensure that you receive the products within those terms, but cannot be held responsible for any delays that may occur during transport.
(The conditions may vary for foreign countries depending on the various bureaucracies).
Do you ship abroad?
Yes, we do international shipping. Costs and delivery times depend on the country of destination.
How can I track my order?
After dispatch, you will receive an email with the tracking code to monitor your order.
Resi e cambi
Can I change the size?
Yes, it is possible to request a size change, subject to product availability.
The change is free of charge and organised by the company (within Italian territory)
Can I return a product?
Of course, you have 14 days from receipt of your order to request a return or exchange.
How can I make a return?
Contact us by email (shop@mauroleone.com) stating your order number for detailed return instructions. Products must be returned in their original condition.
Is the return free of charge?
The return shipping costs shall be borne by the customer, except in the case of defective products or delivery errors on the part of the company.
Account e assistenza
Do I have to create an account to purchase?
No, you can complete your purchase as a guest, but by registering you will have access to exclusive promotions and order tracking.
How can I contact you for assistance?
You can write to us by e-mail or fill in the form in the Contact section. We reply within 24 hours.
